Residential & Commercial Propane Delivery in Anchorage, AK
The friendly crew at The Propane Guys will be happy to take out of date tank and provide a full, certified, and ready to be put into service tank. There is a $5.00 certification fee to take a 20lbs tank that is out of date when swapping out for a new, clean, certified and most importantly – FULL tank.
It’s up to you! (within reason of course) Our system allows our Customer Service Reps (CSR’s) to see a specific site instruction that notes where to expect the empty tank to be. We then place the full, clean, and certified tank for your use. The side of the garage, front or back porch, or even “under the hedge to the east” are all options when utilizing The Propane Guys. Consider us your personal propane courier, delivering propane to you in the most service friendly manner possible.
Of course, we would love for this to never happen, which is also why we love technology. Get a text message, email, or voice call reminder the evening before to remind you to place your tank in the agreed upon location. If for some reason you do in fact forget to leave your propane out as agreed, no big deal. We will contact you directly, resolve the issue, and ensure that our system is set up to avoid any missed services in the future. In the rare case that a tank is inaccessible multiple times despite our best efforts, a “No Access” fee of $15.00 will be applied for that date of service.
No! We want to be your service provider, and we want to earn your business. If, at anytime services do not meet or exceed expectations or propane delivery is no longer needed, contact for a final tank swap and we will bring clean, non-branded, certified tanks. We will follow up with a card thanking clients for their business and asking for more information about where we missed the mark. Or hope and expectation is that this will never actually happen, but if it does we plan to learn from it and provide a better service moving forward.
We try to make the ordering process as easy, and automated as possible. We have several ways to conveniently order your propane.
Not at all! With our automated billing, payment, and correspondence options your service is as simple as can be. We offer a convenient online payment to quickly make payments online. With automated communication, scheduling, notification and payment options our service is a breeze. Easy requests for delivery through the payment process. You can always call 1-907-272-SWAP or email us info@thepropaneguys.com. We pride ourselves on being extremely responsive to our customers!
For the year round griller, or the heavy propane user – we offer regular, recurring services to meet your demand. Leave your empty propane tanks in the agreed upon location. Our friendly staff will swap your empty tanks for full ones! You’ll receive an email notification immediately after the completion of your tank swap.
