We try to make the ordering process as easy, and automated as possible.  You can log into your account on our website to request a service, order through the mobile site via your smart phone, or you can call or email or friendly staff as well.  Once scheduled, you will know when your date of service is, receive an automated reminder the day before to put your tank in an accessible location, and will also receive a notification via text, or email immediately upon completion of your tank swap on the date of service. 

No!  We want to be your service provider, and we want to earn your business.  If, at anytime our services do not meet or exceed your expectations or you no longer need propane, contact us for a final tank swap where we will bring you clean, non-branded, certified tanks to replace our tanks and will likely follow up with a card thanking you for your business and asking for more information about where we missed the mark.  Or hope and expectation is that this will never actually happen, but if it does we plan to learn from it and provide a better service moving forward.

Of course, we would love for this to never happen, which is also why we love technology.  Get a text message, email, or voice call reminder the evening before your service if requested to remind you to place your tank in the agreed upon location.  For the year round griller, or the heavy propane user – we also offer regular, recurring services to meet your demand and to never leave you without propane again!   If for some reason you do in fact forget to leave your propane out as agreed, no big deal. We will contact you directly, resolve the issue, and ensure that our system is set up to avoid any missed services in the future.  In the rare case that a tank is inaccessible multiple times despite our best efforts, a “No Access” fee of $15.00 will be applied for that date of service.