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What if I forget to leave my tank out on my schedule day of service?

Of course, we would love for this to never happen, which is also why we love technology.  Get a text message, email, or voice call reminder the evening before your service if requested to remind you to place your tank in the agreed upon location.  For the year round griller, or the heavy propane user …

What is the ideal location to have an empty propane tank located for a scheduled service date?

It’s up to you!  (within reason of course)  Our system allows our Customer Service Reps (CSR’s) to see a specific site instruction that notes where to expect the empty tank to be, and in turn where to place the full, clean, and certified tank for your use.  The side of the garage, front or back …

Can The Propane Guys install a tank on my grill or patio heater for me?

We wish that we could help with that, but unfortunately we cannot.  In today’s world where litigation is so common, our insurance carriers do not allow us to physically install propane tanks into any system, including grills, heaters, mosquito magnets, or any other devices.  Your full, clean, and certified tank will be left in a …

If my tank is out of certification, how do The Propane Guys handle that?

The friendly crew at The Propane Guys will be happy to take your out of date tank and provide you with a full, certified, and ready to be put into service tank.  There is a minimal $5.00 certification fee for us to take a tank that is out of date when swapping out for a …

I am in SE Anchorage, what is your regular date in my service area?

You will find our service area map at the link below, and our automated system will also confirm your service date upon requesting a propane tank swap online.  We are available for a tank swap outside of your area’s scheduled service date – for an additional expedited service fee.  Our goal is for you to …